Frequently Asked Questions

What services does Nessy Assistants offer?

We specialize in providing virtual assistant services, including content writing, link building, administrative support, customer service, and SEO optimization.

How do I get started with Nessy Assistants?

To get started, navigate to the 'Place Order' page and fill out the service request form. Our team will review your requirements and reach out to confirm the details before getting started.

How do I know which package is right for me?

Our services are available in recommended packages tailored to meet various needs. If you’re unsure which package fits best, reach out to us through our Contact Us page, and we’ll be happy to help guide you based on your project scope.

Can I customize the services in a package??

Yes, our packages are flexible. If you require a mix of services not covered in a specific package, we can create a custom package to suit your needs. Contact us for a personalized quote.

What is the process after placing an order?

Once your order is placed, you’ll receive a confirmation, and your project will be assigned to one of our qualified virtual assistants. You can track the status of your order on your user dashboard under ‘Ongoing Orders.’

How do I make payments?

We offer secure payment options on our website. Once you select your package or custom service, you’ll be guided through the payment process. For recurring projects, we can also arrange monthly or weekly billing.

How are my data and privacy protected?

We prioritize your privacy. All information shared with Nessy Assistants is kept confidential and secure. We follow strict data protection protocols to ensure your information is handled responsibly and ethically.

Can I communicate directly with my assigned virtual assistant?

Yes, we encourage direct communication for better collaboration. Once your project begins, we’ll set up communication channels, such as email or messaging, where you can connect directly with your assigned assistant.

How do I track the progress of my project?

You can log into your user account to track project updates, review ongoing orders, and see the current status of your requests. Updates will be posted regularly to keep you informed.

What if I’m not satisfied with the service provided?

Your satisfaction is our priority. If you’re unhappy with the service for any reason, please reach out to us as soon as possible. We’ll work with you to address your concerns, make revisions, or find a solution that meets your expectations.

Are there any long-term commitment requirements?

No, we offer flexible engagement terms. You can hire us for one-time projects, ongoing assistance, or specific durations that fit your needs. We’re here to provide support when and how you need it.

How can I contact Nessy Assistants for support?

You can reach us through the Contact Us page or by emailing our support team directly. We’re available to answer any questions or provide assistance during business hours.

Do you provide international services?

Yes, Nessy Assistants serves clients worldwide. No matter where you're located, we're equipped to support you virtually with our wide range of services.

Can I cancel an order after placing it?

Yes, orders can be canceled within a certain timeframe. Please refer to our cancellation policy for details or reach out to customer support for assistance.

What’s the turnaround time for services?

Our turnaround time depends on the specific service and project scope. We will provide an estimated completion time during the initial consultation phase, and regular updates are available in your account dashboard.